Delivery and Refund Policy

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Delivery – Policy

At Image to Embroidery, we strive to deliver your digitized designs within the promised timeframe.

1. Standard Turnaround: 4–24 hours
2. Rush Turnaround: 2–8 hours

All completed files will be sent directly to your provided email address. Please ensure your email is accurate to avoid delivery issues.

REFUND – Policy

Your satisfaction is important to us. If you are not happy with the final result, you may request a refund by providing a valid reason along with supporting evidence (such as sew-out pictures or videos). Each refund request will be carefully reviewed.

Please note that refunds are not available for:

1. Incorrect information provided during order submission
2. Minor adjustments that can be revised free of charge

Contact Us

For any questions or concerns, feel free to contact us at imagetoembroidery@gmail.com.