Terms and Conditions – Image to Embroidery
Welcome to Image to Embroidery. By accessing and using our website, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order or using our services.
Website Modifications
We reserve the right to modify or update any information on our website without prior notice. We recommend reviewing these terms and conditions periodically to stay informed.
Return Policy
Due to the custom nature of our services, we do not accept returns.
Refund Policy
If you are not satisfied with our services, you may request a refund. To process your request, you must provide a valid reason along with supporting evidence, such as sew-out pictures or videos. Each refund request will be carefully reviewed.
Copyright
All content on this website, including text, design, layout, graphics, and images, is the property of Image to Embroidery. Unauthorized reproduction, copying, or use of any material is strictly prohibited.
Payment Terms
We do not accept credit or debit card payments through our website. Orders are placed via our quote form, and invoices are sent manually to your email. Payments are processed through secure third-party platforms. For assistance with payment, please contact us for alternate methods.
Pricing Changes
Our pricing may be subject to change. If there are changes, we will notify you in advance.
Multiple Sizing
We provide free multiple sizing adjustments with a 10–20% increase or decrease from the original size.
Design Editing
Minor edits are free of charge. However, significant changes, such as artwork modifications or large amendments, may incur additional charges.
Order Details
Please double-check your order details before submission. We are not responsible for errors caused by incorrect information provided by the client.
Order Delivery
All completed files will be sent to you via our business email: info@imagetoembroidery@gmail.com
Turnaround Time
Standard Turnaround: 4–24 hours
Rush Turnaround: 2–8 hours
Contact Us
For any questions or concerns about these terms and conditions, please contact us at info@imagetoembroidery.com.